Al Jalila Children’s is a Dubai government owned hospital, and offers care to all holders of health insurance from most health insurance providers in the United Arab Emirates. Please consult both your provider and our capable call centre staff to confirm if your plan covers treatment at Al Jalila Children's. If you have any questions you can reach us on 800 2524.
UAE Nationals with Saada/ Al Madallah Dubai Government Plan/ Enaya will be able to avail of the following benefits.
If you would like to request an appointment to see one of our specialist please fill out the form below. Once we receive your request, we will contact your patient directly within 24 hours to schedule their appointment.
Most of the inpatient specialty wards at Al Jalila Children’s are on level three. The Child Mental Health ward is on the ground floor. The Rehab ward is on the first floor. The Heart Centre ward is on the second floor. You can find the wards easily by following way finding signage, taking the lift from the atrium. If your child is being admitted for Cardiac, Neuro or Otolaryngology (ENT – Ear, Nose and Throat) surgery, there may be some extra information for you to familiarise yourself with. Please check this with a member of the ward staff.
Our patient rooms have been designed to make patients feel at home and patients are able to control the light and temperature in their room. Every patient has access to an in-room entertainment system from his or her bed, with various entertainment options and parental access control. What you need to know:
Visits for minor surgical procedures are often carried out within a day. If your child needs day case
surgery, we will tell you at your appointment and explain what happens next.
Before your admission date you will receive a letter which contains important information that will help you prepare
for the day.
What you need to know
Our outpatient clinics or outpatient departments (OPD) are normally held on weekdays (Sunday to Thursday), and at Al Jalila Children’s you will be welcomed at our main reception desk in the atrium area. After checking in you will be required to proceed to one of the registration counters in the outpatient department. Existing patients may use our electronic queuing system (the QMatic interactive display screen in the atrium and OPD areas). After checking in you can take a seat in one the dedicated waiting areas in OPD and your name will appear on one of the calling screens in your vicinity when it is time for your appointment.
Al Jalila Children’s is the first dedicated hospital in the GCC for paediatric patients only. The hospital is a 200 inpatient bed facility with many services provided in different locations, so we know finding where you need to be is an important part of preparing for your visit. Clear wayfinding and support is available around Al Jalila Children’s, also, any member of our staff will happily assist you. The main entrance to the hospital can be reached from Sheikh Rashid Road (E11), and if you are visiting by car you should use this route to gain access to the valet parking area or the visitors’ car park – a buggy service is available for pick-up and drop-off at your vehicle. Our Patient Care Centre (PPC), which provides emergency services, can be accessed from the main entrance. The atrium is the main area of the building where you will find the main reception, shops and the outpatient pharmacy, as well as directions to wards and departments. Please Take Note – Al Jalila Children’s is a No Smoking Site Al Jalila Children’s is a no smoking site. This means you can’t smoke anywhere – inside and outside. If you want to smoke you have to leave the Al Jalila Children’s campus completely and go to the public roads. If you do smoke on site, you will be asked to stop. If you are a smoker, please prepare yourself in advance for not being able to smoke while you are with us. Exposure to second hand smoke can have serious health consequences for young patients, families and staff and cigarette butts spoil the environment at our new hospital. We thank all our visitors in advance for not smoking on site.
Al Jalila Children’s was designed with a focus on making things a little easier for patients, their families and all our visitors. Our staff have been trained to assist you and to help out where and whenever they can. The main reception desk in the atrium provides a concierge service. We shall always endeavour to help with any questions.
You might also be interested to find out about the following services that we offer:
“ It is far easier to build financial capital than it is to build intellectual, psychological and moral capital. Building a road or a bridge may take a year or two, but developing people takes a lifetime. Social development, in all its aspects, requires distinct programs, outstanding performance, patience and special criteria for measurement and evaluation ”
H.H. Sheikh Mohammed Bin Rashid Al Maktoum.
In line with the Government of Dubai’s initiatives to develop the social sector and communities in Dubai, Al Jalila Children’s included in its strategic plan a set of objectives to promote healthcare in the UAE. We also have the health and wellbeing of communities at heart in countries in the Arab world (Yemen, in particular), Africa, the Indian Subcontinent and Asia, where we have embarked on philanthropic missions and healthcare programmes, including heart surgery and treatment of congenital heart conditions.
Embracing the Government of Dubai’s initiative to be the world’s friendliest city for the disabled, Al Jalila Children’s supports the ‘My community … a city for everyone’ initiative. The initiative aims at empowering the disabled within an overarching framework that contributes to enhancing the effectiveness of existing projects and initiatives, and developing more initiatives of this sort in accordance with a vision that aims to maximise the participation and integration of individuals with disabilities in the community, and to create new opportunities for them. Committed to bringing the Vision 2020 to reality, Al Jalila Children’s provides facilities for the disabled in and around the hospital and all our facilities.
Dubai Healthcare City is adjacent to Al Jalila Children’s, the precinct provides a host of commercial, hospitality and healthcare facilities, including the Wafi Mall, various hotels and healthcare centres. The Dubai Metro and taxi services make moving around the area easy, with ready access to all city areas.
We continue to develop services in and around the hospital to give patients and their families the best possible experience of Al Jalila Children’s. Social workers offer support and services to bereaved families, including counselling, support groups and the Child Death Helpline. Contact one of our social workers on 800 2524.
The Food Court on the first floor of the hospital and a coffee shop in the atrium serve teas and coffees, hot and cold beverages, and food from a la carte menus from 7:30am each day (8.30am over weekends) and a range of fresh snacks, salads and sandwiches throughout the day, up to 10pm. There are vending machines available on each floor, 24 hours a day.
We think it’s important to encourage healthy eating and exercise and we do this in a fun, engaging way. In collaboration with experts from our dentistry team and the clinical nutrition physiotherapy departments we are developing programmes to promote hands and mouth hygiene, healthy eating habits and healthy body (exercise) programmes. We encourage parents and siblings participation to support and assist patients.
Al Jalila Children’s assists parents with the engagement of a learning institution to provide long term patients with an effective schooling system and a positive and enjoyable learning experience. Our in-room entertainment system provides online and digital facilities, allowing patients to participate in online and digital learning programmes. Children who are well enough may have lessons in their ward from visiting teachers.
Support is available for patients and families who have language and communication needs. We will usually be told of the need for this service at the time of referral from your GP or healthcare practitioner. Language interpreter services are available for face-to-face interpreting and telephone interpretation.
Our media centre, in the shape and form of a gigantic lady bird, is a therapeutic and an entertainment environment created for the express purpose of delivering high levels of stimuli to patients. State-of-the-art technology and sensory installations, combined with lighting effects, colours, textures, sounds and computer games provide stimulation for patients’ olfactory, auditory and gustatory systems, as well as movement and coordination stimulation. The media centre assists patients and their families during their hospitalisation, illness, injury and treatment to make their hospital stay as comfortable as possible, as well as to ensure that the children’s developmental, emotional and psychological needs are being met while they are cared for at the hospital.
As well as having dedicated play therapists to entertain and distract our young patients, there are regular visits from artists, storytellers, musicians and magicians to not just entertain children, but to encourage their creative sides and boost their recovery.
A confidential service is available to support the families and carers of patients, when any concerns or complaints cannot be addressed by ward or clinic staff. Contact one of our social workers on 800 2524 or drop us a line at email@example.com with any question that you may have regarding a patient or family support.
The Outpatient Pharmacy is situated in the atrium, close to the escalators.
Outpatients and visitors can explore the play areas throughout the Outpatient Department and public waiting areas. For inpatients, every ward has a play area and each floor provides an outdoor deck allowing access to fresh air and outdoor play areas.
A prayer room is situated on the basement floor (B). Our spiritual care team are available 24 hours a day to support, reassure and assist families of any faith.
Each inpatient ward has an area near the patient rooms for parents to make hot and cold drinks, snacks and chat with other parents.
Patient bedrooms have been equipped with a special sleeper coach, so one parent or carer can stay overnight. Visiting hours for friends and families may vary by ward, so please check with staff.
Free Wi-Fi is available to patients, families and visitors.
The operating room can be a scary place, with unfamiliar equipment and people dressed in strange outfits. If your
child visits the hospital prior to surgery, some of the equipment may be shown to him or her by a caregiver.
One thing your child will need to know is that people in the operating room will be wearing surgical clothes to
help prevent germs from infecting the surgical incision.
The surgical clothing includes the following:
The surgeon may also wear special glasses that help him or her to see more clearly. Children need to be aware that the people in the operating room will be wearing this attire, because they can become frightened if not aware that the staff will be wearing strange clothes. If your child is able to visit the hospital before surgery, ask if he or she can play with the gloves, mask, and cap so they are not so scary.
The following is a brief list of equipment your child may see in the operating room. However, each operating room varies depending on the type of surgery being done. Also, many children are given medication to help them sleep before going to surgery, and may not be awake enough to notice the equipment.
About the equipment once he or she goes into surgery, the surgical staff can answer his or her questions in the operating room. To determine what words to use to explain and describe the operating room equipment to your child, consult one of our caregivers for recommendations.
You will be given written discharge instructions before you go home. The doctor and nurse will review general home care instructions with you, including:
You might want to know more about
If you have concerns or questions at home
Your care team will discuss discharge plans with you. Feel free to ask questions, such as:
We will help you every step of the way:
If your child needs medicine at home, you can fill prescriptions in the hospital pharmacy, or we can email them to your pharmacy before you leave
If your child needs special equipment or visits by a homecare nurse, we will provide a list of homecare companies approved by your insurance. We will work with you and the company you choose to make sure you have the equipment, supplies, medicines and support you need.
We will provide training to help you feel confident that you can go home safely and that you know how to perform treatments or procedures your child might need at home.
We work hard to make your visit to Al Jalila Children’s as positive as possible and it is important to us to get your opinion about the things we are doing right, as well as the things you think need improving.
You can tell us about your experience in a number of ways. The easiest way is to:
Tell us about your visit by submitting a Patient and Family Survey
Our website provides an easy to use patient and family survey with tick boxes. You can comment or let us have a short message in the column at the bottom of the page.
Our customer care staff are there to help sort out questions and concerns you may have or drop us a line 800 25 24.
To improve our services, we care to listen to what matters to our patients and their families, making changes, when and where appropriate. Our customer care staff will also advise you about making a complaint and refer you to our Complaints Services.
Write an email to us on firstname.lastname@example.org. You may also call us on 800 25 24. If the team are helping other families you may need to leave a voicemail. We will return your call as soon as we are able to do so.
We abide by the UAE’s strict standards for protecting and processing individuals’ data, including the DHCC (Dubai Healthcare City) Health Data Protection Regulations. Dubai Healthcare City Governing Regulation No. 7 of 2008 regulates the use and disclosure of “Patient Health Information” (including personal information and medical information relating to a patient’s physical or mental health) by entities licensed in the Dubai Healthcare City - a healthcare-related free zone in the Emirate of Dubai.
Al Jalila Children’s will only keep any information you send to us through this web site for as long as necessary to process the request that you have made. Any information you send through this web site may be passed between other DHCC organisations in order to deal with your request or comment.
Everyone in the DHCC has a legal duty to keep information about their patients confidential, and great care is taken to ensure that high standards of confidentiality are maintained. At Al Jalila Children’s we take the security of patient information collected very seriously. All staff are required to be trained every year on keeping information secure. We also issue regular reminders to staff and conduct audits to ensure good practice.
For us to look after patients we must keep a record of their name, address, date of birth and family doctor. We have to record information about the medical condition, related tests and treatment, drugs given or operations. We may record information about the illnesses of other family members, information from GPs, or other hospitals where treatment has been received.