Outpatient Clinics to be Rated by Patients and published publically to encourage transparency
Dubai, 11 Feb 2020: Al Jalila children’s Speciality Hospital, the first and only children’s
hospital in the UAE, announced the launch of a new innovative and transparent rating
system for all its working outpatients’ clinics. Al Jalila Children’s has partnered with the
reputable Press Ganey, an independent and international organization that helps review
patient satisfaction across 26,000 healthcare facilities worldwide, to allow its customers
and patients to give their honest opinion of its services through a simple yet precise
questionnaire, whilst publishing the ratings on its website as a first of its kind move for
hospitals in UAE.
Dr. Mohamed Al Awadhi, COO of Al Jalila Children’s explained: “This step comes
inline with our firm commitment towards ensuring excellence in all our services across
our clinics. Customer Happiness and Transparency are core values at Al Jalila
Children’s, so not only we are giving our visitors the chance to give us honest feedback
on their experience here at the hospital, but we will also be displaying these ratings on
our website www.aljlailachildrens.ae beside each clinic”. Dr. Al Awadhi said: “We will
look into our customer’s comments very closely, and all feedback will be communicated
to our operations department to ensure its looked after with meticulous detail”.
Benchmarking on the top hospitals across the world, Al Jalila Children’s Patient
Satisfaction Survey and Rating scheme measures and reviews numerous aspects of a
patient’s experience, thus ensuring that the survey methodology adheres to global
standards, with the aim of benchmarking the Dubai based hospital to some of the best
known healthcare providers in the world today.
The survey will be automatically sent to every patient that has been seen by one of any
of the physicians at the Al Jalila Children’s outpatient department. All ratings will be
displayed on the Al Jalila Children’s website under each clinic.
The clinics rating is based on responses of a set of focused questions, addressing
topics such as friendliness and courtesy of the physician, the clarity of explanations the
physician gave the patient’s family about their child’s condition, the amount of time the
physician spent with the child and the clarity of the information given about the
treatment and medications for the child, among other topics. Furthermore, and to
ensure utmost privacy and transparency, no patient details will be displayed or
communicated anywhere during the process of rating the clinics.
Al Jalila Children’s, the first and only paediatric hospital in UAE, caters for children and
adolescents up to the age of 18 years. Inaugurated on November 1, 2016, Al Jalila
Children’s is an ultramodern hospital with world-class teams of highly qualified
healthcare experts that employs smart technology designed to enhance patient care
and outcomes. The hospital also aims to foster clinical innovations, astute learning and
development programmes, and hosts cutting-edge research facilities. It is a 200-bed
facility in a child and family friendly environment. Find out more at